Guarantee Scheme

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At Tandpark, we believe it is important that you clearly know what to expect. That is why we are happy to explain when you are entitled to a guarantee on a treatment or dental restoration. The guarantee policy only applies when your teeth are properly maintained, check-ups are attended, and no damage has occurred due to factors such as wear and tear, overloading, or treatment by third parties.

Do you have any doubts, complaints, or questions about a placed dental restoration? Please contact us as soon as possible. We will carefully assess the situation and work with you to find a suitable solution.

When are you entitled to a guarantee?

  • Entitlement to a guarantee is only possible when all of the conditions below are met.
  • The check-up interval is determined individually by the dentist. Failure to attend these check-ups will result in the guarantee policy becoming void.
  • Your oral hygiene is demonstrably sufficient. In the case of insufficient oral care, active tooth decay, or periodontal problems, the right to a guarantee will lapse.
  • You have informed your treating dentist fully and truthfully about your health and medication.
  • No treatments or adjustments to the dental restoration have been carried out by third parties.
  • Damage caused by wear and tear, grinding, overloading, biting on hard objects, trauma, or insufficient maintenance is not covered by the guarantee.

  • In the event of replacement within the guarantee period, the original placement date remains decisive. No new guarantee period will be created.

  • If you choose to have the repair carried out by another healthcare provider, any entitlement to a guarantee or compensation will lapse.

Guarantee per dental restoration

  • Crown and bridgework: Guarantee period of five years, with reimbursement decreasing by 20% per year.
  • Implant: Guarantee period of five years for non-smoking patients, with reimbursement decreasing by 20% per year. An implant that is lost during the healing phase will be placed again, and only the purchase costs of the implant and sterile package will be charged.
  • Partial, full, or implant-supported denture: Guarantee period of one year for breakage, cracks, or detachment of teeth, excluding fit.
  • Denture repair or rebasing: Guarantee period of four months.
  • Splint: Guarantee period of one year for manufacturing defects. Wear and tear due to use is not covered by the guarantee.
  • Filling: Guarantee period of six months, exclusively for technical failure. Once per tooth or molar.

No guarantee applies:

  • Whitening treatments
  • Fillings in primary teeth
  • Root canal treatments
  • Periodontal treatments
  • Orthodontic relapse
  • Implants in smoking patients

Concerns or complaints?

  • If you are not satisfied with a treatment or have questions about the functioning of a dental restoration, please contact us as soon as possible. We will carefully assess the situation and work with you to find a suitable solution.