Our Practice Policies

• Treatments are carried out by appointment only.
• Urgent pain complaints are seen within 24 hours (excluding weekends and public holidays). We reserve daily appointment slots for urgent cases. If further aftercare or completion of a started treatment is needed, a follow-up appointment will be scheduled.
• No treatment is carried out during a routine check-up appointment. If treatment is needed, a separate follow-up appointment will be arranged.
• If you have a healthy mouth, we usually take dental X-rays once every two years. If your dental situation requires it, this interval may differ. X-rays may also be taken if you have pain symptoms or if something unusual is found during a routine check-up. This helps us make an accurate diagnosis.
• It is your own responsibility to attend your regular check-ups so that we can detect changes or possible problems in time. If you do not attend regularly, you cannot hold the dentist responsible for problems that may otherwise have been detected earlier.
• We may send you an email reminder when it is time to book your next check-up. This is a courtesy service and no rights can be derived from it.
• Before your appointment, we may send you an email and text message reminder. This is also a courtesy service and no rights can be derived from it.
• You remain responsible at all times for making and attending your appointments.
• You are welcome at our practice even if you have health complaints. Infection prevention measures in Dutch dental care are very strict, allowing treatment to be provided safely.
• If you would like to reschedule your appointment, please let us know by telephone at least 24 hours in advance. If your appointment is on a Monday, you may cancel by email during the weekend, provided this is also at least 24 hours before the appointment.
• If you fail to cancel or reschedule in time (including due to illness), we are obliged to charge for the reserved treatment time, treatment room, and dental team. We charge €10 per 5 minutes of reserved treatment time (code C90), up to a maximum of €150.
• Repeated missed appointments may result in removal from our patient list.
• This policy applies to all cancellations and rescheduling requests, including family circumstances, traffic delays, car trouble, or any other reason. Our staff are not permitted to judge the validity of reasons. This ensures a fair and consistent policy for all patients.
• If you book a follow-up appointment, we assume you agree to the proposed treatment.
• Our staff speak Dutch and English. We kindly ask that communication takes place in one of these languages. If this is a problem, please bring an interpreter.
• We expect our patients to actively cooperate in achieving and maintaining good oral health.
• Aggressive behaviour, verbal or otherwise, will not be tolerated.

• We do our very best to keep our patients satisfied. If you are unhappy with your treatment or our practice, please let us know. Please submit your complaint by email to info@tandpark.nl. We will then contact you to discuss the matter. A conversation often helps clarify concerns and helps us improve our care.

• For independent information about dentistry and dental treatments, please visit www.allesoverhetgebit.nl or contact the Dutch Dental Information Point (TIP) by phone: 0900 202 5012.
• If we are unable to resolve the matter together, you are free to use the official KNMT complaints procedure, to which we are affiliated. This procedure complies with Dutch healthcare regulations. Filing a complaint is free of charge. Two options are available:
  • Mediation
  • Formal complaint handling with a binding decision

• From 1 January 2026, you will receive your invoices directly from our practice and no longer through Infomedics. We use the Payt software for this. The software allows you to view your invoices in a personal online environment (no account required). You can also easily pay your invoices using iDEAL and communicate with the practice through the portal if you have questions about your invoice or would like to arrange a payment plan. We kindly ask you to make use of the digital tools. You have the following options:
  • You can reply by email by selecting the email reply option.
  • You can use the invoice portal. You can access this through the email by clicking the button: ‘invoice file’. In your invoice file, you will find a ‘message’ window where you can leave a message. In both cases, we will respond as soon as possible.
• Your invoice clearly states which amount is reimbursed by your health insurer. Do you have a question about reimbursement from your health insurer? Please contact your own insurer directly.
• Our standard procedure is to first submit your treatment costs to your insurer. The part not reimbursed by your insurer will then be invoiced to you. You will then have 14 days to pay the invoice. You can do this using the available digital payment methods, such as iDEAL. If we do not yet have your current email address, or if we have an outdated one, but you would like to receive your invoices by email, please provide us with your email address as soon as possible.
• We expect payment before the due date stated on the invoice. If the invoice has not been paid by the due date, you will automatically be in default without further notice. If a free payment reminder remains unanswered, we may transfer the matter to Payt debt collection management for an out-of-court collection procedure. Statutory interest and collection costs may then also be charged. However, we aim to keep healthcare costs as low as possible. Please avoid additional charges by paying on time and making use of the digital payment options we provide, such as online payment via iDEAL. Please also ensure that we always have your current personal and insurance details. This helps prevent unnecessary delays, costs, and administrative work.
• All your personal data is stored in a highly secure environment. The Payt software is certified (NEN7510), which means you can trust that Payt handles your data properly and securely. More information about your invoice, your online environment, or Payt? Please view the page specially created for patients.

• You can complete the health questionnaires using the links below:
• ASA Adults
• ASA Kids

• If your personal details change (for example your address, phone number, email address, GP, or insurance details), we kindly ask you to inform us via our email address info@tandpark.nl or verbally at reception.
• If your health condition changes (for example due to treatment by a specialist, new medication, an allergy, or pregnancy), you must inform your practitioner during your visit.
• A dentist may delegate tasks at any time to a qualified dental assistant or dental hygienist.
• Pets are not allowed in the practice, except guide dogs and assistance dogs.
• Smoking, mobile phone use, taking photographs, eating, and drinking are not permitted in waiting rooms or treatment rooms.
• Security cameras are installed in and around our practice for your safety and ours.
• If the practice is unreachable or closed, you can contact Dental365 for emergency care by calling 0900-1515.
• If the cost of a treatment is expected to exceed €500, you will receive a treatment estimate from us. The estimate is based on the current situation and treatment plan. Changes may result in different costs. Please allow for a margin of approximately 15% higher or lower. This may be due to changes in your oral health, fees, laboratory costs, or purchasing costs.
• No rights can be derived from the estimate. The estimate is valid for a maximum of two months from the date of issue.

We would like to inform you about the processing of your personal data.

We store your personal data and medical information digitally. We do this in order to provide you with proper care. We process your data in accordance with our privacy and data security policy. By receiving treatment at our practice, you consent to this storage and processing of your data.

We handle your personal data as follows:

• We store and use your personal data in order to provide you with proper care.
• We only share your data with third parties when this is necessary to provide proper care. If specific legal consent is required, we will ask for this in advance.
• We process your data on the basis of the treatment agreement as described in the Dutch Medical Treatment Contracts Act (WGBO).
• You may request access to parts of your personal data by sending us a written request.
• If you believe the data we hold about you is incorrect, you may request in writing that we amend your data.
• You may request that we delete your personal data. If we do so, we may no longer be able to provide responsible care. Dutch law (WGBO) requires a retention period of 15 years. In that case, your data will be stored in an inactive archive, invisible and inaccessible to normal users.
• You may withdraw your consent for us to process your personal data. In that case, we may no longer be able to guarantee responsible care. Your data will then be stored in an inactive archive (see above).
• You may object if you disagree with the way we process your personal data.
• We will inform you if something has gone wrong involving your personal data.
• We do not process your data longer than necessary to provide proper care. We comply with the legal retention periods under the WGBO.
• The above also applies to personal data that we receive through third parties.
• Under this legislation, if you are over the age of 16, you are personally responsible for making appointments and obtaining personal information. You may authorise another person to act on your behalf by means of a written authorisation form.